It has 11 swimming pools, 40 restaurants and bars, a 100,000 square-foot casino and its own squadron of trained sharks. Welcome to Baha Mar, the world’s most luxuruious mega-resort. Perched on a stretch of white-sand beach in the Bahamas, this enormous hotel complex can accommodate up to 9,000 people at once.
Secrets of the Mega Resort takes an exclusive behind-the-scenes look at how this 3.4 billion-pound fantasy land creates one million dream holidays in a single year. We’ll explore surprising technology in unlikely places, like bars with computer-controlled cocktail dispensers. And while bartenders dish out Bahama Mamas with the help of a touch-screen, an automated uniform room issues more than 200 different types of outfit with the swipe of an ID card…and then counts the number of dirty trousers and shirts at the end of every shift. Even the golf buggies are equipped with touch-screens that tell players what club to choose.
Alongside the high-tech solutions, there is something else that the mega resort cannot live without: an army of people. Utilising a network of hidden corridors that allow them to move unseen across the vast site, 5,000 staff members cook, clean, pamper and entertain guests around the clock. We’ll meet some of the engaging, unflappable characters who keep the resort running 24/7: Thomas, the eccentric chef who insists on butchering his own steaks in the basement, Stacy the “Chief Flamingo Officer” who hand-raises the resort’s private flock of flamingos and Sean, the no-nonsense engineering chief who makes sure the air conditioning never ever breaks.
In Secrets of the Mega Resort we’ll watch as they strive to create “the ultimate guest experience” in the Caribbean sun.